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FAQ

Remanufacturing process

Each product type is remanufactured in a different way, to simplify the process for you, we can describe it as follows. First, we disassemble the part into individual components. We replace all the damaged parts with new ones, and clean or sandblast the fully functioning ones. After, we reassemble the car part and test it thoroughly. Each remanufactured product undergoes the same functional tests as a new part. 

Remanufactured products go through the same testing process as new parts and must meet the same parameters. New products are more expensive, and there is only a 2-year warranty, while for remanufactured parts, we offer a 5-year warranty.

The remanufactured piece is disassembled, and all the damaged parts are replaced with new ones, the fully functioning ones are cleaned and sandblasted and at the end of process, each product is tested. On the other hand, a tested item is a part that has been used but tested the same way a remanufactured item is, the only real difference is in appearance, as the parts are not sandblasted. We provide a 1-year warranty for tested pieces, and 5-year warranty for remanufactured ones.

Majority of car parts is obtained from specialized collection points in the UK, Germany, and France. The remanufacturing itself takes place directly in Opava and is supervised by our Lyon based branch REMANTE SAS.

Remanufactured products must meet the same parameters as the new piece and go through the same testing process. All defective parts are replaced with new ones, the surface of each product is cleaned and sunblasted to a point where it becomes interchangeable with a new piece. We provide a 5-year warranty on all our remanufactured products.

Remanufactured products save not only your wallet, but also the environment. We breathe a new life into old car parts, saving 79% of resources in comparison to production of a new piece.

Orders

You can easily place an order through our online shop. Feel free to reach out for assistance at any stage of the order process.

There are three ways to look for a part – via licence plate, car specifications or according to the OE number of an old part (click here to see how to find out). Do not hesitate to reach out for assistance.

No, you do not have to, although you lose a chance to gain a discount for future orders.

Standard delivery is free of charge, express delivery costs 34 EUR. More information can be found here

Orders made before 4.30 PM are dispatched the same day.

Yes, all unused goods can be returned within 14 days of receipt without giving a reason.

Old parts

You can check with our customer care if we are interested in buying your part.

If you have an old part that we would like to purchase from you, please, send it to any of the following address: 

 

REMANTE SAS

Z.A. du Lombard Impasse du temple 38080

L'Isle d'Abeau

France

 

REMANTE GROUP s.r.o.

Sadová 189/44 - building H

Opava, 746 01

CZECH REPUBLIC

All old parts must be carefully packed, we recommend packing the part in a plastic bag to prevent any residual liquids to escape. Customer is responsible for any damages caused by not following our recommendation.

Warranty

We provide a 5-year warranty on all remanufactured products, a 2-year warranty on new products and a 1-year warranty on tested products.

We provide a warranty for the whole part, not only for individual components. We always guarantee the functionality of the entire product.

You can easily claim the goods by filling out our online form. We will inform you by e-mail about the acceptance of the part into the complaint process and you will receive a statement within 30 days at the latest. More information can be found here.